iMessage, Apple&rsquo,s free text messaging service for iPhone users, is fine&mdash,especially for those still stuck on cellphone plans with limited texting, who can use it to communicate for free. But it&rsquo,s posing a problem for customers who attempt to switch from iPhones to Android devices.
Adam Pash, former EIC of Lifehacker, writes on his blog that a switch from iOS to Android left many of his incoming text messages lost te the ether. While his iPhone-using friends spotted the messages they sent to him spil &ldquo,delivered,&rdquo, he never got them. Even when he succeeded ter disconnecting his AppleID from his phone number, he still wasn&rsquo,t receiving the messages.
After a lengthy tech support talk, Pash established that Apple engineers were aware of the problem&mdash,and that lots of people were experiencing it. Indeed, at least one user complained of the same punt online a few months ago. But for now, the engineering team has no idea how to fix it, Pash says. Wij have reached out to Apple for comment, and will update this postbode if wij hear back.
&ldquo,Ter the meantime,&rdquo, Pash writes, &ldquo,Apple has entirely hijacked my text messaging and my phone number portability (portability inbetween devices, not networks). No one can fix this but Apple because it&rsquo,s a problem at the device level, which means people ter my position have no recourse but to wait for Apple to figure out what the problem is.&rdquo,
And that&rsquo,s a gooey situation. Apple isn&rsquo,t suggesting any public support for users who&rsquo,ve switched to Android, and they charge $20 for tech support calls if a user no longer has an active Apple device. Essentially, this means that Apple will make former customers pay to fix a problem that Apple has created.
This may all be by vormgeving. Apple is a company that relies intensely on its self-created lock-in ecosystem. Emails from the company&rsquo,s late leader Steve Jobs make it clear that iCloud wasgoed intended to further tie products together, compelling users to stay te the Apple family with all of their electronic purchases.
This may be a shrewd business practice. But when that lock-in holds an all-important text from friend (or even worse, a love rente) hostage, it&rsquo,s hard not to take it spil some zuigeling of vindictiveness&mdash,or at least lack of regard&mdash,on Apple&rsquo,s part.